Frequently Asked Questions

Parknic is a sourcing platform for consumers to search for the best picnic menus in their local area to provide a best-in-class picnic service.
Consumers will create their own profile and can follow the approved partners on the Parknic platform. Parknic partners will be responsible for their content listed on their page and for the collection or delivery enabling the consumer to select the menu of their choice.

All we ask you to do is to create a simple profile allowing you to become a customer of Parknic. This will hold personal data so our terms of business (including privacy notice) need to be agreed to.

Once you have signed up you will be able to place orders with the partners listed on the Parknic portal.

You will be able to see previous orders in your account and the stage at which current orders are at. 

Parknic has partnered with the finest of establishments across the hospitality industry. We want to provide customers with choice of picnic menus with exceptional service. 

Hotels, Deli's, restaurants, caterers and other establishments will be listed and available to order from through your account. 

Parknic wants to make sure that our customers have access to the best in class when it comes to food and beverage. We want to provide our customers with options which may not be available elsewhere.

All partners are required to go through a signing up process which includes food hygiene ratings (along with the last date of inspections) which will be logged and recorded against the partners profile page for customers to view. 

Parknic has no right to hold exclusivity of the menus the partner has listed on our platform. As part of the signing on package for the partner, Parknic will provide all packaging for the menu. The packaging is exclusive to Parknic and can not be used if a menu is ordered directly from the venue. 

If you feel there is a local establishment in your area which is not listed on Parknic please feel free to contact us with their details on the contact us page. We are always looking to expand our service within the hospitality industry and can contact the venue directly. 

Once you have created an account you can then place an order. Simply select the menu you require from one of our partners and add to basket. When you are ready to pay please go to check out and enter the payment details. Once the payment has been processed you will receive a confirmation email or text (depending on your preferences upon sign up). 

If you have already paid but would like to add a new item to the menu please contact the partner directly so they can add the additional item to your order. The partner will take additional payments (if applicable) and confirm the items added on email. 

All menus are prepared by the partner. The ingredients, venue, chefs, preparation, collection or delivery are the full responsibility of the partner.

The partner is required to sign up to be listed on the Parknic system and will be subject to at least one check per annum to make sure the facilities and produce are as expected for a Parknic partner. 

When you place your order there will be instructions for the place of collection on the partners profile page or the location (if at an event). If you are not sure of the location please don't hesitate to contact the partner directly for confirmation.

If you need to cancel, edit or re arrange your order please contact Parknic directly as soon as possible. If the cancellation is within 48 hours of the delivery or collection a refund may not be possible. 

Parknic will contact the partner to try and arrange a refund or re arrange for another time to be collected but this is not always a certainty. This is due to the partner pre ordering the ingredients and preparation.

Please refer to our terms of business for more details.

Please contact the partner directly using the phone or email address listed on the partners home page to try and rectify the error at the time you know something is wrong.
If you would like to complain about the service or order please contact Parknic on the contact us page. Please provide the information and Parknic will conduct an investigation with the partner.

Once you have selected the menu from the partners home page please add to your basket. When you check out and proceed to payment you will be shown a calendar with time slots for when is available. These times and dates are organised by the partner directly.
If the date or time you require is unavailable please select an alternative.
Each partner will have a minimum order time for preparation. If the date and times are greyed out this means they are either fully booked or the order has been placed too late for those dates. The time required before ordering will be listed on the booking page.

If the order is to be collected the details will be listed on your confirmation email and within your order page on your dashboard. 

Please contact the partner directly. You should be in receipt of an email or SMS with the confirmation that the order has been prepared with the status.

The partner is responsible for the status update, preparation and delivery or collection times of the order. 

The partner is responsible for updating each of the order statuses. You will then receive a confirmation email or SMS (which ever you have selected through your account profile) once a status has been updated or changed. Your confirmation preference can be adjusted to either email, SMS or both through your Parknic account.  

Created - Your order has been submitted to the selected partner.

Accepted - The partner has accepted your order (should be within 24 hours of placing your order). 

Preparing - The partner is working on your menu and its in the kitchen/under the chefs control.

Ready - Its ready for your collection or delivery. 

Collected - The order is with you or on its way. 

You will receive an order status confirmation once the partner has accepted and then changed a status for that order. 

If you have not received a confirmation and your collection/delivery date is getting close please contact Parknic who will investigate and provide an update. You may also want to check your spam/junk mailbox as well. 

First thing to check is your spam mailbox (if you have selected emails as your contact preference). If there is nothing in spam please contact Parknic on our contact us page and we can check the order status of your order. 

All payments are paid to Parknic through the Parknic system. Once the payment has been cleared into the Parknic account, Parknic will remit the allocated amount to the Partner.

All menus are priced by the partner depending on the ingredients and the partners associated costs. 

Parknic fee will be separated and will be stated on the invoice after the menu has been selected at payments stage. 

If delivery has been selected an additional delivery charge will also be added to the invoice. 

The partner service, Parknic fee and delivery have to be charged separately due to VAT associated costs. 

All VAT is itemised on the invoice after you have proceeded within the selected orders in your basket. 

The Partner service (food and drink) will be subject to VAT on certain items, Parknic will have a fee which will be Vatable as well as a delivery fee (if this is selected). 

All VAT is charged at the appropriate rate and added to the invoice. 

When you place your order there is a free type box on the menu page of the partner. Please make sure all allergies and dietary requirements are listed so the partner is fully aware.

Each partner has their own kitchen, preparation area and facilities. Some allergies or dietary requirements may not be able to be catered for. If this is the case the partner will confirm an alternative menu or a refund will be provided. 

If you would like to speak with the partner before a menu is selected and paid for please contact the partner directly from the contact details listed on their homepage 

If you are not happy with any aspect of the service provided by the allocated partner, please contact Parknic directly through our contact us page.

If your complaint is of a menu or partner please state the partner details, date received and the information regarding your complaint so Parknic can investigate. 

The partner is fully responsible for the content shown on their page, preparation, ingredients listed. 

Every partner will have a preparation time for the menus which will be stated on the booking page of the menu. When you select your menu and add to basket you will then see a calendar of dates and times which are available. If the options are greyed out you will not be able to reserve this date and time.

Some partners do require more time to book and prepare your menu than others.

Closed events or closed partners menus are visible by invitation only by the partner. These may be for events where you can only attend if you have booked a pre paid ticket or the partner only has limited menus for certain occasions.

If you are trying to access a closed page which is viewable on the Parknic systems please contact Parknic directly through our contact us page and we can confirm if this is an option available for your viewing. 

On the partners home page it will state at the top if they provide delivery or of collection is only possible. Additionally, when you are on the booking page of the selected menu you will have collection or delivery options, if delivery is available.

All delivery is the responsibility of the partner and arranged directly with the partner. Some partners may have a minimum order or value size depending on location. 

Icepacks will be included in the packaging along with a thermal bag. This can keep the food and drink cold and fresh at fridge temperature for up to 6 hours after leaving a refrigeration unit from the partner. The length of freshness may vary depending on the storage of the container after leaving the refrigeration's from the partners venue. We advise you consume the food and beverages at the earliest opportunity.

Currently the system will only accept card payments.

Only one menu can be selected and paid for at a time but you can order for multiple people with the same menu option. If more than one menu is required a separate order will have to be created and paid for.

Payment are taken when the order is created. The payment is authorised from credit/debit card via the payment system Stripe. Stripe holds all payments and then transfers to the Parknic bank account.

If you have received a promotional offer you can add the code details once you are at the payment section of your order. If the code is not recognised the code may have expired or the partner may have changed the details since issue. If this is the case please don't hesitate to ask the partner or Parknic who can check. Once the payment has been made the promotional code can not then be added. This has to be added to the order before payment in order for the code to be valid. 

The discount will be taken away from the partners charge. Discount fees will not be deductible from the fee charged by Parknic not the delivery or other associated costs. 

When you sign up to Parknic you will be asked to verify you are over 18 years old. These are your terms to confirm if you can order alcohol with your menu. When you collect or have your menu delivered the partner has the right to verify your age by proof of personal ID if Alcohol is within your menu. If you are unable to show proof of ID the partner has the right to refuse providing the selected Alcohol. Refunds can be provided if you are unable to prove your age through ID.